Understanding Hertz Rental Car Return Process and Credit Card Policies

Introduction to Hertz Rental Car Return Process

What is the Payment Process for Returning a Rental Car at Hertz?

Returning a rental car at Hertz requires a clear understanding of the payment process. Unlike some companies, Hertz retains your credit card information on file to facilitate the payment for the rental period. This includes the period during which you used the car and any additional charges that arise.

Administrative Charges: Incidentals

At the time you return the rental car, Hertz may charge additional incidentals. These charges typically include:

Fuel Costs: Since fuel is a common incidental, they will ensure the vehicle has the same amount of fuel it left with. If the fuel levels are not the same, and the vehicle is returned without it, Hertz will add a surcharge for refueling. Cleaning Fees: If the car is returned excessively dirty, Hertz will bill you for a cleaning service. This can range from a few dollars to much more, depending on the extent of the dirtiness. Smoking Fees: Smoking inside the vehicle can lead to additional charges. Hertz may charge a fee for the vehicle's decontamination, typically because of the smell and the potential damage to the interior.

Detail Fee: When You Smoke in the Car

Smoking inside a rental car can lead to a substantial additional charge known as the detail fee. This charge can be quite expensive, ranging from hundreds to thousands of dollars, depending on the level of contamination. Hertz employs professional detailers who conduct extensive cleaning and decontamination. Common expenses include:

Carpet Cleaning: To remove stains and eliminate odor. Cleaning Upholstery: To address visible and hidden damage caused by smoke. Deodorizing: To remove lingering odors from the vehicle. Paint Restoration: If the interior shows visible signs of damage from cigarette smoke.

Consequences of Excessive Dirtiness

For a vehicle that is returned in an excessively dirty condition, the cleaning fees can be significantly higher. This is typically assessed as a cleaning fee and may cover everything from basic vacuuming to thorough cleaning with specific chemicals that can cut through heavy grime.

Additional Tips for a Smooth Return Process

To make the return process at Hertz as smooth as possible:

Refuel the Vehicle: Ensure the fuel tanks are filled before returning the car to avoid additional fuel charges. Wash the Car: A good wash before returning the rental can help avoid cleaning fees. Consider using an automatic car wash if time is a concern. Smoke Outside the Vehicle: Avoid smoking inside the car to prevent triggering fees for vehicle decontamination.

Conclusion

Returning a rental car at Hertz involves more than simply handing back the vehicle. The payment process includes retaining your credit card information for payment of the rental period and for any additional incidentals, such as fuel, cleaning, and detail fees. Taking proactive steps to ensure the vehicle is clean and properly fueled can save you from unexpected extra charges. Always check Hertz's policies before returning the vehicle to avoid any surprises.