Is Travolook a Flight Booking Scam?

Travolook, the flight booking platform, has recently become a spotlight for consumer fraud and scams. Have you ever booked a flight through their website only to find out that your payment was processed but your ticket was canceled, leaving you with no refund? If so, you're not alone. This article explores the claims of fraud and provides a review of testimonies from multiple individuals who have fallen victim to this alleged scam.

Scam Tactics

The victims of this scam often report:

1. Payment Confirmed but Ticket Canceled

Once the payment is made, the website promises to provide the booking details within a certain timeframe. However, many users find out that their payment was deemed successful but their ticket was canceled, leaving them with no access to the flight they had paid for.

2. Delayed Refunds and Requesting Further Proof

After realizing the ticket cancellation, the victims are advised to wait for refunds, which can take up to 10-15 working days. When they follow up, they are often directed to higher authorities or technical terms that are hard to understand. Moreover, some victims report that the customer support becomes unresponsive and refuses to pick up calls.

3. Use of Fake Profiles and Customer Care Tactics

Travolook uses fake profiles to create an illusion of quick refunds, despite the fact that the refund process is often delayed. The customer care staff often provides empty promises, making frustrated customers feel like they are just like beggars.

Legal Proceedings and Corporate Information

Several individuals have lodged complaints with local cyber crime branches and regulatory bodies. According to court records, Travolook is registered under Wing In Travel Advisory Pvt. Ltd.

The company is registered with the Corporate Identification Number (CIN) U74999DL2017PTC325751 and its registered office address is 6165 Pakki Gali, Bada Hindu Rao, New Delhi, North Delhi 110006. Email addresses associated with the company include

Personal Experience and Legal Measures

A victim of this scam described their experience in detail. They purchased a flight ticket from Travolook after following a Google Ad, only to be informed that the ticket was in processing and they had to wait 30 minutes. After waiting, they were informed that their reservation was canceled. Subsequent research revealed that thousands of others had also been affected by this fraudulent practice.

The victim took multiple measures to get a refund, including:

Repeatedly pressuring the company through Facebook Messenger with well-designed wording. Calling the customer care multitude of times. Writing formal letters of complaint to the company and their bank. Filing a complaint on the National Consumer Helpline (UMANG) and Cyber Crime Reporting Portal. Reporting the fraud to the payment gateway, Cashfree Payments Pvt. Ltd.

Finally, after three years of delay, the victim received their refund. However, the journey to receive this refund was arduous and involved multiple steps. The victim strongly advises against using Travolook for any travel bookings.

Conclusion

The allegations of fraud against Travolook are well-documented and supported by multiple testimonies. The company's tactics to defraud customers and delay refunds are not only unethical but illegal. It is strongly recommended that potential users steer clear of this service to avoid falling victim to similar scams.

As someone who has had to deal with this issue, the author of this review is more than willing to assist anyone facing similar issues. The testimonies provided here can be valuable in building a legal case against the company. If you need further evidence or guidance, please feel free to contact the author.

Note: The author is cautious not to disclose sensitive information to avoid providing the scamsters with a heads-up.