Strategies for Securing an Upgrade at a Marriott Hotel
Introduction
Travelling to new places can be exciting, but it can sometimes be disappointing when expectations are not met. Specifically, securing an upgrade at a Marriott Hotel is one of the common aspirations of many travellers. Whether you're planning a business trip or a leisurely vacation, understanding the strategies to optimize your chances of getting an upgrade can significantly enhance your experience. This comprehensive guide will explore the most effective methods to ensure you are upgraded, including pre-arrival preparations and interactions upon check-in.
Strategies to Secure Your Upgrade
One of the most reliable strategies for ensuring an upgrade at a Marriott Hotel is to call the Marriott Reservation Center and clearly communicate your preferences. This proactive step often results in a higher likelihood of an upgrade being offered. Additionally, arriving early, showcasing loyalty and frequent customer behavior, and engaging in effective communication with hotel staff can all contribute to a positive outcome. Below, we delve into each of these strategies in more detail.
Advise from the Marriott Reservation Center
One of the most effective methods to secure an upgrade is through clear communication with the Marriott Reservation Center. Here are the steps to follow:
Call the Marriott Reservation Center
It's essential to communicate early about your request for an upgrade. By calling the Reservation Center, you can discreetly ask for and confirm that the reservation officer will recommend an upgrade to your room. Early communication allows the hotel staff to set aside the necessary arrangements and may help secure a better room for you. This proactive approach often yields positive results as the Reservation Center frequently has the ability to influence room upgrades.
Arrive on Time
Arriving early at the hotel also plays a crucial role in securing an upgrade. It signals your readiness to proceed with check-in promptly, which is significant for hotel staff. If you arrive well ahead of check-in time, you can potentially move up in the check-in line, thereby increasing your chances of receiving an upgrade. Moreover, early arrival gives hotel staff more time to allocate an upgrade if requested, as they may have more flexibility in terms of room availability.
Showcase Loyalty and Frequent Customer Behavior
Premium hotel guests often receive special treatment, and this can include room upgrades. Marriott Hotel offers loyalty programs such as the Marriott Bonvoy? program, which rewards members with points and benefits, including complimentary upgrades and premium room assignments. By showcasing your frequent customer behavior or Loyalty status, you can increase the likelihood of an upgrade. Loyalty members might be offered the chance to stay in a suite, a concierge level room, or another high-end accommodation, depending on the hotel's availability and your loyalty status.
Effective Communication with Hotel Staff
Engaging with hotel staff is another key strategy to ensure a room upgrade. Upon arrival, greet the receptionist or concierge with a professional and appreciative demeanor. Express your excitement to stay at the hotel and inform them that you would like to request an upgrade, if possible. Being respectful and appreciative can make a significant difference in how staff view your request. Additionally, asking about the possibility of an upgrade also shows your interest in the hotel's offerings, which can lead to a more positive response.
Conclusion: Enhancing Your Travel Experience with a Marriott Room Upgrade
Securing an upgrade at a Marriott Hotel can significantly enhance your travel experience, making it a memorable one. By using the strategies outlined in this guide, including calling the Reservation Center, arriving early, demonstrating loyalty, and engaging effectively with hotel staff, you can increase your chances of receiving a room upgrade. Keep in mind that these strategies are not guarantees, but they are proven methods that can be as effective as possible in securing the desired upgrade. Lastly, always be prepared for any outcome and focus on making the most out of your stay no matter the room assigned to you.
Frequently Asked Questions
What should I do if I don't get an upgrade and the hotel is fully booked?
If the hotel is fully booked and you don't receive an upgrade, it’s important to remain calm and understanding. Express your satisfaction with the hotel's efforts and ask if they can upgrade you to a comparable room or provide some additional amenities to enhance your stay. Sometimes, the hotel staff may be able to find a solution that would make you feel valued.
Can I request an upgrade after checking into the hotel?
While it's more challenging to receive an upgrade after check-in, it is not impossible. You can communicate with the housekeeping staff or the front desk and ask if there is any possibility of upgrading your room. Being polite and offering a tip can increase your chances of getting the desired room.
Is it possible to request a late check-in if I don't get an upgrade early?
Getting a late check-in can be difficult, but it's worth asking. If the hotel has availability, you can ask the receptionist if you can check in later in the evening. This can sometimes be arranged, especially if you make the request early and explain your reasons.