Introduction: At Fashion Novas, we strive to ensure that every customer has a seamless shopping experience. However, in the event that you need to return an item, understanding our return policy is crucial. This guide will provide a detailed overview of how to return your purchase efficiently.

Understanding Our Return Policy

Fashion Novas Return Policy: Our return policy is designed to be flexible while maintaining the quality and integrity of our products. Here are the key points to remember:

Return Window: Items can only be returned within 30 days from the day of delivery. Items Condition: Your items should be unworn, unwashed, and retain their original tags, similar to when they were first presented to you. Clean Items: Ensure that your returned items are free from any stains, makeup, sweat, or any form of wear.

Returning Your Items

Returning items to Fashion Novas is straightforward, but it is essential to follow these steps to ensure that your return is processed smoothly:

Measuring Restocking Fee: A 20% restocking fee will be applied if the returned items do not meet the aforementioned conditions. Returning Items: Please pack the items securely in their original packaging or a clean, protective container to avoid any damage during transit. Include all components such as tags, accessories, and the parcel receipt with your return. Returning Items to Us: Use a pre-paid shipping label provided by us or use a courier service you trust. Ensure that you have proof of shipment for your reference. Back to Us: Once your returned items are received at our facility, it will take 3-5 business days for us to process your return and issue a refund.

Tips for Returning Items

Here are some additional tips to help you with the return process:

On the Spot: If there are any issues with your order upon receipt, we recommend contacting our customer service team immediately. This will help us resolve any problems quickly and efficiently. Washing Instructions: Avoid wearing new items during the first wash. Some fabrics may bleed or shrink during the first machine wash. Follow the washing instructions provided by us to avoid any damage. Storage: Store your items properly when you're not wearing them. This will help in maintaining their quality and appearance for a longer time.

Final Thoughts

At Fashion Novas, we are committed to providing exceptional service and quality products. Understanding and adhering to our return policy helps in ensuring that you have a hassle-free shopping experience. We would like to reassure you that we are here to assist you every step of the way when you need to return an item.

Have any questions? Feel free to contact our customer service at any time. We are always happy to help.

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