Resolving Issues: Why Your Hotel's Rooms Show as Sold Out and What You Can Do

Ever encountered the frustrating situation where a hotel shows as sold out on , despite having available rooms? This article outlines several steps and strategies to troubleshoot and resolve this common issue.

Why Could Your Hotel Show as Sold Out?

There are several reasons why a hotel might show as sold out on , even when rooms are not occupied. Below we will explore common issues and solutions to ensure your rooms are accurately listed and available on

Steps to Troubleshoot and Resolve the Issue

Check Availability Settings

Step 1: Log into your Extranet

Log into your Extranet to access your hotel's management. Navigate to the appropriate section to check the availability settings for your hotel.

Update Room Types

Step 2: Ensure All Room Types Are Correctly Listed

Ensuring that all your room types are listed and updated is crucial. Sometimes, specific room types may be restricted, causing them to appear sold out.

Review Calendar Settings

Step 3: Check the Calendar for Blocked Dates

Review the calendar for any blocked dates or periods where rooms are set as unavailable. Unblock any dates that should be open for booking to ensure accurate availability.

Check for Overbookings

Step 4: Verify for Any Overbookings

Ensure that there are no overbookings by multiple channels. Inaccurate synchronization across platforms can lead to inventory discrepancies.

Contact Support

Step 5: Reach Out to Support

If the issue persists despite your efforts, contact 's partner support. They can provide insights into any technical issues or account-specific problems that might not be immediately apparent.

Review Rate Plans

Step 6: Ensure Rate Plans Are Active and Correctly Configured

Inactive rate plans can lead to rooms appearing sold out. Make sure your rate plans are up and running to maintain accurate listings.

Optimize Your Listings

Step 7: Keep Listings Up to Date

A well-optimized listing with accurate descriptions, photos, and amenities can improve visibility and booking rates. This step is crucial for attracting potential guests.

Check for Technical Issues

Step 8: Monitor Notifications for System Updates or Issues

Occasionally, technical issues or bugs can cause discrepancies. Keep an eye on notifications from regarding system updates or potential issues.

Use a Channel Manager

Step 9: Ensure Your Channel Manager Is Properly Synced

If you are using a channel manager, ensure it is correctly synced with and other platforms to avoid discrepancies in availability.

Personal Experience with Issues

One traveler faced a harrowing experience during the Queen's 70th jubilee in London. After being given a second night’s accommodation for their family, they arrived to find out their booking had been cancelled. The host had likely undercharged and cancelled the booking.

The traveler was left with no place to stay and received a refund from Unfortunately, they will not be using again due to their poor handling of the situation.

What Is the Solution?

Never Use Again

Based on this traveler's experience, the advice is clear: never use again and alert others about the poor service and lack of problem resolution. does not prioritize guest satisfaction.

Always prefer alternative booking platforms or directly manage your accommodation to ensure a smoother guest experience.

Conclusion: By following these steps and maintaining open communication with support, you can resolve issues and ensure that your hotel rooms are accurately listed and available.