Pilot Experiences with Passengers: Incidents, Rules and Reflections
As a seasoned pilot, encountering passengers with specific needs or issues is a common part of the job. However, few incidents are as memorable as those experienced by an enthusiastic pilot's colleague, or as challenging as those faced by a pilot under duress during a meal break. These experiences highlight the importance of clear communication, preparedness, and adherence to safety protocols in the air.
Enthusiastic Passenger's Glider Incident
One of my co-workers had long awaited the opportunity to experience a glider flight, and a rare opportunity presented itself. During our flight, the weather seemed perfect, and conditions offered a gentle thermal for ascending. My colleague, however, began to feel unwell and requested a landing shortly thereafter. Despite our best efforts, the conditions prolonged our flight, leading to a distressing situation for all involved.
The experience underscores the importance of having quick access to medical supplies and the need to be prepared for unexpected changes in health during flight. This incident serves as a stark reminder that as pilots, we must prioritize passenger safety above all else, even in the face of unexpected emergencies.
The Decision to Act on Passenger Issues
As a pilot, I have one simple rule: if a passenger's issue reaches the pilot’s attention, the decision is clear: the passenger will not be flying today. This rule is rooted in the necessity for pilots to remain focused on their primary responsibility: flying the plane without distractions. During a recent flight break, a passenger complained about being cut off from drinking by the flight attendants. I, as the Pilot in Command, had no choice but to politely but firmly refuse their request, emphasizing the importance of following the established procedures to ensure the safety of all aboard the aircraft.
Crash Course in Pilot Training
A more dramatic incident occurred during a joint flight with my ex-husband, when he flew us around the Big Island of Hawaii in a rented Cessna. We were transporting our two children, one four months old and the other one year and four months old, all seated in appropriate child safety seats. This was an unfamiliar experience for me, having only flown in flat country and at lower altitudes before.
My ex-husband, despite being a new and recently certified pilot, decided to climb and eventually fly through the Haliakala crater without prior plans. While the flight was visually stunning, it was filled with moments of panic and confusion. The altitude change caused discomfort for the children, and my ex-husband became progressively more agitated. This experience, while chaotic, provided a valuable lesson in pilot compartmentalization and the critical importance of proper training and planning.
Lessons Learned
This series of incidents highlights several key points for both pilots and passengers. First, clear and calm communication is essential. This includes following up on any health issues and ensuring that all individuals are aware of safety procedures. Second, the role of the pilot is paramount, and distractions, whether personal or otherwise, can be dangerous. Finally, preparation and planning can make the difference between a memorable and a distressing flight experience. In the age of modern air travel, passengers should understand that certain maneuvers, such as flying into a volcanic crater, are no longer permitted due to safety regulations, but the experiences they can have are still exhilarating and offer a sense of adventure that modern controls and safety measures make possible.
These experiences have shaped my approach to flying and highlight the importance of maintaining focus and prioritizing safety. They serve as a reminder that while pilots are in charge, the safety and comfort of passengers are always our top priority.