How to Request an Upgrade at Marriott: Tips and Strategies
If you are a member of the Marriott Bonvoy program or a guest at a Marriott hotel, you might have considered requesting an upgrade to a better room. Understanding how to request an upgrade can significantly enhance your stay. This guide will explore the steps involved in asking for an upgrade and provide tips for success.
Understanding Marriott’s Upgrade Policies
Before you can request an upgrade, it is important to understand the hotel’s policies and conditions. Marriott hotels often have their own specific policies regarding room upgrades, which can vary based on location, availability, and the type of room you are currently staying in. Marriott members typically enjoy more opportunities for upgrades, but this does not guarantee an improvement in room quality.
Steps to Request an Upgrade
Step 1: Be a Member of Marriott Bonvoy
To request an upgrade, the first and most critical step is to be a member of the Marriott Bonvoy loyalty program. As a member, you can earn points and receive benefits such as instant upgrades, access to Marriott’s award-winning amenities, and the ability to use Starpoints directly in hotels.
Step 2: Check Your Eligibility for an Upgrade
Review the hotel’s current room availability to determine if an upgrade is possible. Hotels often perform upgrades on their best available room, regardless of the guest’s membership level. Always check with the front desk or contact your hotel directly to inquire about the specific room’s status and upgrade potential.
Step 3: Timing is Everything
The timing of your request can significantly affect the success of your upgrade. It is advisable to ask for an upgrade before check-in, as this is the optimal time for the front desk to allocate you a better room. Additionally, early morning or evening check-ins might improve your chances, as staff can allocate rooms without the pressure of accommodating the upcoming rush of guests.
Step 4: Present a Polite and Persuasive Request
When speaking to the front desk, be polite and clear about your request. Explain your reasons for wanting an upgrade, such as travelling with children, hosting a meeting, or being a member of the Marriott Bonvoy program. Remember, front desk staff are more likely to grant your request if you show a genuine need and a positive attitude.
Tips for Increasing Your Chances of an Upgrade
TIP 1: Become a Marriott Bonvoy Gold Guest
Gaining Gold status in Marriott Bonvoy can significantly improve your chances of getting an upgrade. As a Gold member, you are entitled to multiple perks, including a complimentary room upgrade for each stay and instant upgrades. This status can make a considerable difference when asking for a room upgrade.
TIP 2: Use Your Points or Starpoints
Even if you are not a Gold member, you can use your Starpoints to request an upgrade. Offer to spend some points on the upgrade, which can be a mutually beneficial solution. Although points-based upgrades are subject to availability and often cost 2000-4000 Starpoints, it can be worth it for a better experience.
TIP 3: Come Prepared with a Backup Plan
Always have a backup plan if your initial request for an upgrade is denied. Be prepared to accept the hotel’s best room based on current availability, or have an alternative room in mind. This displays flexibility and can help the front desk accommodate your request more effectively.