How to Recover Your IRCTC Username and Password: A Step-by-Step Guide
If you have forgotten your IRCTC username or password, don't panic! This comprehensive guide will walk you through the process of retrieving your username and resetting your password using the official IRCTC website or mobile app.
Recovering Your IRCTC Username
1. Visit the IRCTC Website: Start by navigating to the official IRCTC website or opening the IRCTC Next Generation eTicketing System mobile app.
2. Click on ‘Forgot User ID’: On the login page, look for the “Forgot User ID” link and click on it. This can usually be found near the login button.
3. Provide Required Information: Enter the email address or mobile number associated with your IRCTC account. Make sure the contact details you use here are the ones registered with your IRCTC account.
4. Receive Your Username: After submitting your information, an email or SMS should be sent to you with your username. This is a crucial step, as it means you are on the right track.
Resetting Your IRCTC Password
1. Enter the ‘Forgot Password’ Option: Once you have retrieved your username, you will need to reset your password. On the same login page, you should find a “Forgot Password” link. Click on it.
2. Verify Your Contact Information: Your registered mobile number will be required. A verification OTP (One-Time Password) will be sent to you via SMS.
3. Enter Your Username and OTP: After receiving the OTP, enter your retrieved username and OTP in the provided fields. This ensures that the request has come from the correct account.
4. Set a New Password: Enter a new password that you feel is secure and easy to remember. Be sure to note down the password in a secure place or create an account manager to keep track of it.
5. Submit Your Changes: Finally, enter the CAPTCHA code (if required) and submit your details. Your new password is now set, and you can log in to your IRCTC account.
Additional Tips and Troubleshooting
1. Check Your Spam Folder: Sometimes, the verification email or SMS may end up in your spam or promotional folders. Be sure to check these to avoid any delays in the recovery process.
2. Contact IRCTC Customer Support: If you encounter any issues during the recovery process, do not hesitate to reach out to IRCTC customer support. They can provide immediate assistance and help resolve any technical issues.
3. Use a Secure Location: While following these steps, ensure you are in a secure environment. Avoid entering any sensitive information on unsecured devices or networks.
Conclusion
Recovering your IRCTC username and password is an essential process for continued access to your account. By following the step-by-step guide above, you can easily retrieve your username and reset your password. For exceptional support, visit the official IRCTC website or contact their customer support.