Introduction

When two tickets are booked together in a single PNR (Passenger Name Record), occasionally you might need to cancel one of them. This article provides a detailed guide on how to proceed with such a situation, ensuring a smooth and hassle-free cancellation process. We'll explore the necessary steps, relevant policies, and potential challenges.

Understanding the Cancellation Policy

The first and foremost step in canceling a single ticket is to thoroughly understand the cancellation policy. Different airlines and travel agencies have varying rules, so it's important to check them before proceeding. Some policies allow partial cancellations, while others might require full refunds or might not permit such actions. Reviewing these policies will help you anticipate the outcomes and any associated costs.

Accessing Your Booking Details

To begin the cancellation process, access the booking details through the airline's official website or the travel agency's platform. If you booked online, you should be able to log in to your account. If you have a booking reference number and last name, use these to locate your booking on the website.

Locating Your Itinerary

Once logged in, search for the booking that includes the two tickets. This itinerary will display all the relevant details, including the booking reference numbers, passenger names, flight details, and ticket information.

Selecting the Ticket to Cancel

Check if the platform allows partial cancellations. If it does, you should see an option to modify or cancel individual tickets. Select the specific ticket you wish to cancel. Be sure to review all the associated costs and any applicable fees.

Completing the Cancellation Process

Follow the necessary steps to cancel the selected ticket. Confirm your choice, read and agree to any cancellation fees, and complete the transaction. After the cancellation, it's crucial to check for a confirmation via email or within the booking system. Keep this confirmation for your records.

Contacting Customer Service

If you encounter difficulties or if the option to cancel one ticket is not available online, contact the airline's customer service directly. Provide them with the necessary information and ask for assistance. They can offer personalized advice and help resolve any issues you might face.

Specific Case Scenarios

It's also worth noting that with some airlines, if you need to cancel only one ticket, you might need to do so directly with the airline. They might allow the cancellation of just one ticket in the PNR under certain conditions, such as proof that only one person is traveling or a valid reason for the cancellation.

Alternative Solutions

Despite best efforts, sometimes the PNR remains intact. If both tickets were booked together and one person decides to cancel, the other might not be refunded. In such cases, a practical solution might be to look for alternatives:

Offering Your Seat: If you're willing to board the flight and find a needy passenger, you can offer them your seat as a kind gesture. In exchange, they might accept a small amount of money or none at all. Contacting TTE (Ticket Checking Engineer): If you encounter issues with ticket verification, the best course of action is to contact the TTE. They can help resolve any discrepancies and ensure the ticketing process is smooth.

By following these steps and understanding your options, you can manage the cancellation of a single ticket booked together in a PNR effectively and efficiently.