Handling an Airbnb Guest Who Wants to Stay Longer
Dealing with a situation where an Airbnb guest wishes to extend their stay beyond the agreed-upon period without offering to pay additional fees can be challenging. This article provides a comprehensive guide on how to handle this scenario while ensuring compliance with Airbnb policies and local laws.
What to Do When a Guest Wants to Stay Longer
When a guest expresses a desire to stay beyond their initial booking period, it is crucial to approach the situation carefully and professionally. Here are the steps you should take:
1. Remind the Guest of the Contract
First and foremost, it is essential to remind the guest of the initial agreement. There is a contract in place, and it has expired. Inform the guest that if they wish to extend their stay, a new contract must be established. Emphasize that you, as the owner, have the right to decline any extension terms.
2. Advise Them to Use the Airbnb App
If you decide to allow an extension, do so formally and through the Airbnb app. This ensures compliance with Airbnb policies and extends the included insurance coverage for liability and damage. By following this procedure, you protect yourself legally and provide the guest with a formal record of their extended stay.
What Happens if the Guest Refuses to Use the App?
If the guest refuses to use the app to extend their stay, you have the right to enforce your original check-out date. Here is a step-by-step guide to ensuring a smooth and legal transition:
1. Set Clear Boundaries
Inform the guest that they are expected to vacate the premises by the standard check-out day and time. Make it clear that they are ultimately responsible for complying with this requirement.
2. Issue a Formal Warning
Give the guest a clear, written warning that their stay will end on the specified date or time. Mention that they will be responsible for any further damages or losses that occur if they remain past the agreed-upon timeframe.
3. Contact the Authorities
If the guest refuses to leave after the warning period, you can call the local police to handle the situation. They have the authority to evict a trespasser, and if the guest is causing a disturbance, they may even be arrested.
Taking Legal Action
In certain circumstances, you may also be able to take legal action against the guest for any extra time they occupy your property. This can include charging them for rent arrears and seeking legal compensation. The specifics of this process can vary by jurisdiction, so it is important to consult local laws and possibly a legal expert.
It is worth noting that the rules and laws surrounding Airbnb guest extensions may differ from country to country. For detailed guidance, it is recommended to reach out to Airbnb's support team in your region.
Conclusion
Handling a guest who wants to stay longer than agreed can be a delicate situation, but by following a clear and thorough process, you can protect both yourself and your property while maintaining a positive relationship with your guest. Always prioritize legal compliance and clear communication.