Common Problem-Solving Techniques for Mechanics Unfamiliar with Vehicle Issues
As a seasoned mechanic with more than four decades of experience, whether working independently, at a dealership, or even as a college instructor and service manager, I have faced countless challenges in diagnosing mechanical issues. When mechanics find themselves stumped, certain strategies and resources help them overcome obstacles and ultimately resolve the issue. This article delves into the various techniques and approaches used by mechanics when diagnosing problems that seem unsolvable.
Seeking External Assistance
When faced with an intractable problem, mechanics have several options. For dealerships, consulting a field engineer from the manufacturer is a common and effective solution. In an independent shop setting, mechanics might try to handle the issue themselves, reach out to a neighboring shop, or seek help from online technicians through specialized forums. These techniques can be highly beneficial, especially when combined with internal knowledge and experience.
Independent mechanics often work closely with specialized technicians from trusted partnerships. For example, one of my acquaintances who owns a shop collaborates with a Ford diesel technician to address PowerStroke repairs during off-hours. However, finding such collaborative agreements is not always easy. Employers may terminate these arrangements if the need for such assistance is discovered.
Basic Problem-Solving Steps
The most widely recognized approach is to start by reading and understanding the service manual. While not a concrete physical item, the service manual serves as a vital reference that service engineers prepare to guide technicians in diagnosing and repairing vehicles. It includes comprehensive background theories and procedures, which can significantly enhance a technician’s ability to systematically approach a problem.
Before moving on to more advanced steps, mechanics often return to the basics by reconsidering all factors and evidence. They may also perform a thorough inspection of the vehicle, focusing on seemingly minor issues that could be the source of the problem. Just as in my 45 years of experience, this method often leads to a solution.
Expanding the Diagnostic Approach
When a definitive solution remains elusive, mechanics can use a more structured approach. Returning to the diagnostic process with a fresh perspective can be highly effective. This involves breaking down the problem into its component parts and systematically re-evaluating each aspect.
Another step is to consult a trusted fellow mechanic or technician. The importance of built-in trust and mutually-supportive relationships cannot be overstated. It is crucial to give credit where it is due and to share information and resources to maintain strong working relationships. In cases of a simple breakdown or misunderstanding, hindsight often reveals where the issue could have been identified earlier.
Seeking Additional Expertise
When every other method fails, mechanics can turn to outside sources such as manufacturer tech lines, other shops, or specialized forums. Collaborative efforts can yield significant results, as different perspectives and diagnostic tools can identify issues that have been overlooked. In my experience, this level of collaboration often leads to a successful resolution of the problem.
Throughout my career, I have consistently returned to these fundamental steps of problem-solving through reading the service manual, revisiting basic diagnostics, consulting trusted associates, and seeking outside expertise. These approaches have proven to be invaluable in overcoming even the most challenging mechanical issues.
In conclusion, mechanics have a variety of techniques and resources available to them when diagnosing difficult issues. By combining these methods and leveraging strong relationships within the industry, mechanics can effectively resolve vehicle problems and maintain customer satisfaction.